When will my card be charged?
The card is charged monthly, on the same date as you signed up for a paid subscription. The date is visible at Clinic -> Subscription.
What is "Chargebee"?
You may see "Chargebee" mentioned in emails or invoices. This is our secure payment partner that handles invoicing and cards for us.
Can I pay annually instead of monthly?
Yes. Contact support, and we can arrange that for you.
Can I get the invoice sent to a different email address?
Yes, just send a message to support, and we will send a copy to the email address you prefer.
Can I pay by invoice instead of by card?
At the moment we only support payment by card.
What happens when I invite a new therapist to the clinic?
You pay for the user from the day they accept the invitation. If you add a colleague halfway into the month, you will then be deducted for an extra half month at the next withdrawal.
Do I have to pay for users that aren't therapists?
Yes, the price is per user you invite, not per therapist. So if you have a receptionist in Konfidens, the normal price is paid for this user.
Do I have to pay for deactivated users?
No. When you deactivate a user, the number of seats used at the clinic decreases from the day you perform the action.
Example: If you deactivate a user on April 16th, you will only pay half of the monthly price for that user (from April 1st to April 15th). The user will not incur any costs the following month.
Can prices change?
We have no immediate plans to change prices, but we may need to adjust them in the future. If we implement a price change, clinic administrators will receive notice three months in advance.
Where can I find my receipts?
Whenever your card is drawn, you'll receive an email with the invoice to your registered email address.
Additionally, you can find them under Clinic > Subscription by clicking Manage Subscription and Billing History.
Who do I make payments to?
Konfidens is a Norwegian company that provides software solutions designed for Norwegian psychologists. In the Norwegian Business Register, we are registered as MINDCARE AS with organization number 925 239 070 and address Rathkes gate 5B, 0558 Oslo.
The company was founded in 2020 and is currently composed of a dedicated team striving to simplify the work of psychologists ❤️
How do I cancel my subscription?
To cancel your subscription, go to Clinic -> Settings or send us an email at [email protected]. We would greatly appreciate it if you could tell us the reason for your cancellation and how we could have retained you as a user.
How do I upgrade my subscription?
If you wish to upgrade or downgrade from Solo to Pro, please contact us at [email protected].
How do I add or remove additional addons?
To add or remove addons from your account, see Clinic → Features settings or contact us at [email protected].
I'm part of two different clinics, do I have to pay for both?
Your account for one clinic is independent of the other. If you plan to use both clinics, you will need to pay a monthly fee for each. If you do not plan to use one of the clinics, you do not need to pay for it. Simply switch to the active clinic using the profile button in the upper-left corner.
Where can I find the full terms of purchase?
Please visit konfidens.com/terms for the complete terms of purchase.