✨ What is Konfidens AI?
Konfidens AI is a powerful documentation assistant designed to help mental health professionals spend less time writing notes — and more time focusing on the therapeutic relationship.
It uses real-time transcription and AI-generated summaries to convert spoken therapy sessions into editable, structured clinical notes — all directly within the Konfidens platform.
💡 Key Benefits
Save time: Focus on your clients, not your keyboard
Stay present: Engage more fully during sessions
Improve quality: Reduce documentation gaps and ensure consistency
Seamless workflow: Works inside your existing session notes in the Konfidens EHR
🛠️ How It Works (High-Level Overview)
You start recording directly from the Konfidens AI sidebar during a session
The conversation is transcribed in real-time using Speechmatics
The transcript is securely processed by OpenAI via Azure
Two summaries are generated:
A short version for quick overviews
A detailed version with more context
You choose a summary and edit it as needed before finalising the note
No transcript or summary is saved beyond 48 hours unless you explicitly include it in your session notes.
👥 Intended Use & User Group
Konfidens AI is intended to assist licensed mental health professionals (e.g., psychologists, psychotherapists, counsellors) in drafting clinical notes during or after client sessions. It is not designed for unlicensed or administrative staff.
⚠️ Limitations
Konfidens AI does not perform diagnosis, evaluation, or clinical decision-making
Audio quality, accents, and ambient noise can affect transcription accuracy
The summaries are drafts only — they may omit or misinterpret key details
It does not replace clinical judgment or your documentation responsibilities
✅ Therapist Responsibility
As a therapist, you:
Must review and edit the AI-generated summary before using it
Remain fully responsible for the final clinical note
Must obtain client consent before using Konfidens AI
Should use your professional judgment when choosing which summary to use
🔐 Data Security and Privacy
All data is encrypted in transit and at rest
Transcripts and summaries are automatically deleted within 48 hours
We comply with GDPR and relevant healthcare privacy standards
📞 Need Help?
Reach out through the support chat on this page or email us at [email protected].