Sometimes it turns out that the client should not have paid for an hour after all. In these cases, the money must be refunded to the client.
Step 1: Credit the invoice
Feel free to take a look at the article Credit an invoice. It contains "step-by-step" instructions on how to proceed.
Step 2: Transfer the money
Konfidens currently does not support automatic refunds. This means you must refund the money to the client yourself, either by bank transfer, cash, or card terminal.
Step 3: Mark the money as refunded
After you have transferred the money to the client, do the following:
Go to the invoice and click on mark as refunded.
Select the refund date and refund method. Then click on Mark as refunded.
The status changes to Refunded and the job is done!
