The most common way of paying therapists is that their clients are sent a payment information. This is done automatically by Konfidens when using Konfidens Pay. But what clients chooses to ignore messages and not pay?
Who is this article for?
This article is for clinic managers and therapists who has enabled Konfidens Pay, and are using it for receiving payments from clients.
Day 1: The agreement is executed and an invoice is created
If you have automatic invoicing, but dispatch after the appointment, the invoice is finalized and the first message is sent out fifteen minutes after the appointments has been completed.
You have received treatment from Clear Clinic, 13th of October, 14:00.
Pay now using the link below.
https://booking.konfidens.uk/payment-link
Day 2: The client receives a reminder
If the client does not pay within 24 hours, the first reminder is sent.
Husk å betale for timen hos Clear Clinic, 13th of October, 14:00.
Betal nå for å unngå purregebyr.
https://booking.konfidens.uk/payment-link
Day 15: The client receives a 2nd reminder
14 dager etter første melding sendes 2. påminnelse ut.
Important! No payment received for your appointment with Clear Clinic, 13th of October, 14:00.
Pay now to avoid the reminder fee.
https://booking.konfidens.uk/payment-link
Day 28: The client receives a notice of possible debt collection.
Debt collection notice! No payment received for your appointment with Clear Clinic, 13th of October, 14:00.
Pay within 14 days to avoid debt collection.
https://booking.konfidens.uk/payment-link
Day 42: E-mail notification to the therapist
After 42 days, the class can be sent to debt collection. The therapist who conducted the appointment will then receive an automatic e-mail from us telling them about this.
Some write off the invoice and refuse more appointments for the client. Others have an agreement with a debt collection company and pass it on.
Where can I see the payments status of my invoice?
Under Reports -> Client balance, you can filter on the invoice's payment status to see which invoices have been reminded and which are ready for collection.
