Who is this article for?
This article is intended for practitioners and clinic administrators who wants to change their phone number.
If you're a client, ask your practitioner to update the information they've got.
You use your phone number to log into Konfidens. Additionally, a phone number and email is shown in the appointment page that is sent to clients as a booking confirmation.
These two numbers are often the same, but you may configure them individually.
Change phone number used for login
The phone number used for login is shown under Settings > Profile.
If you wish to change your phone number used for login:
If you don't already have a password for login, set this under Settings > Security
Send an SMS, call us or send a WhatsApp to 074 4604 7471 from your new phone number. Say that you wish to change the phone number to this phone number, and which phone number you're changing from.
We will call you up on the old phone number to confirm the change.
Changing my email
You can change your email by editing the Email field under Settings > Profile.
You need to verify your new email before change takes effect
When you change your email, we send you two separate emails:
One mail to your new email address. You will need to click the link in this email to confirm the change.
For security reasons, we also send one to the old email, informing about the change about to happen. This one can be ignored.
Change contact information shown to client