Who is this article for?
This article is for practitioners and clinic administrators who want to change what contact information their clients see.
In Konfidens, we distinguish between contact information for you as a practitioner and you as a clinic. Only clinic administrators can change the clinic's information, while practitioners can individually select and change their own contact information.
In this article, we will go over where the information is displayed and how you can change it.
Where can I see my contact information?
Administrators can view and edit the clinic's information under Clinic > General.
Your contact information as a therapist can be found under Settings > Profile.
Where do clients see my contact information?
As of today, clients see your contact information on three occasions.
After the booking is completed, a booking confirmation page is displayed. This displays the therapist's contact information.
In email notifications to clients, e.g. in the appointment confirmation, the therapist's email address is displayed as the reply-to address.
When you create an invoice, the clinic's email address is displayed as on the invoice.
Hide phone number
If you do not want to have a phone number visible, or use the clinic's instead of your own phone number, see the section Change my contact information below.
Change my contact information
Under Settings > Profile, you have an overview and the option to change what your personal contact information is.
Under Advanced settings at the bottom of the page, you can also control which phone number and email are displayed as your contact information.
Change my primary phone number
This is your primary phone number that you use for login. If you want to change this, see the separate article Change my phone number
Change settings on behalf of others
As a clinic administrator, you can manage settings on behalf of therapists via Clinic > Coworkers. Click the buttons on their right hand side and select Booking Profile
Change clinic contact information
As a clinic administrator, you can change the clinic's contact information under Clinic > General.
